Returns & Exchanges

What is your returns policy?

Each order is custom made and printed on demand, therefore we do not accept returns unless there is a printing / quality issue. In the rare event that an order is shipped with a defect, we will offer a free reprint as soon as possible.
If there is a defect and the customer does not want a replacement, a refund will be provided.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted / damaged  /defective items must be submitted within 14 days after the delivery date. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.

My order has been returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being un-claimed at customs or the post office or refused/returned by your end customer. You will be notified once the order arrives back at our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product re-shipped. New shipping charges will be applied for orders that have been un-claimed at customs, returned by your customer, or had an incorrect address originally provided.

What if the product is damaged in the post?

The customer support will ask the customer to send a picture of the damaged product and will offer a reprint of the product (no additional fee will be applied).

What if the product is lost in the post?

If your package is lost in transit, no worries! We will reprint and resend it once the estimated time for delivery is exceeded (15 working days after the shipping date), without any additional fee.

What if the client’s address was wrong?

Usually, the package is sent back to the return address. We will contact you to have an updated address when we receive the item back. However, whether the package is not return to the sender, TRAVENBOWcannot be held responsible for an incorrected address.

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